Returns & Refunds Policy

Brand: ONAQ360

Email: hello@onaq360.com

Last updated: February 2026

At ONAQ360, we are committed to providing you with high-quality products and a shopping experience you can trust. We stand behind everything we sell and want you to be completely satisfied with your purchase.

We recommend using your product for a minimum of 7 days before considering a return, so you have time to experience its full benefits. If you are not satisfied after that period and within our 30-Day Money-Back Guarantee window, please contact us at hello@onaq360.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase.

If you cancel within 24 hours, your refund will be processed within 7 business days to your original payment method.

30-Day Money-Back Guarantee

We are confident in the quality of our products. We encourage you to give them a fair try for at least 7 days before making a decision.

If you are still not satisfied, you may return the item(s) within 30 days of delivery for a full refund. Please note:

• Shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer

• The return shipping address will be provided to you after your return request has been reviewed and approved — do not send any items before receiving confirmation from our team

• Items must be returned in reasonable condition

• One return per order

Please note that return conditions may vary by product. Specific guarantees and return terms for individual products are outlined on the respective product pages and take precedence over this general policy.

To initiate a return, contact our support team at hello@onaq360.com or fill out the form on our Contact Us page. To speed up the process, please include your Order Number or the name and email address used to place the order. Our team will review your request and provide you with the return shipping address and instructions.

Damaged Items

We take great care in packaging every order. We consider an item damaged if it has a manufacturing defect or if the product is physically broken upon arrival. Dented packaging or minor cosmetic damage to the box during shipping — with the product itself in good condition — is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing hello@onaq360.com. Include a clear photo of the damage so we can assess your case. If eligible, we will send a replacement at no cost to you.

Please note: We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver every order in a timely manner, we cannot be held responsible for shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors that may occur during transit.

If you experience any issues with your delivery, please contact the courier directly for assistance. ONAQ360 is not responsible for any lost, stolen, or delayed packages once the order has been dispatched.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is provided at checkout. If your address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please double-check your shipping details before completing your purchase.

Changes to This Policy

ONAQ360 reserves the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before making a purchase.

By purchasing and using ONAQ360 products, customers indicate their acceptance of this Return & Refund Policy.

Contact Us

For any questions about your order or this policy, our team is here to help:

Email: hello@onaq360.com

Website: onaq360.com

We typically respond within 24 business hours.

© 2026 ONAQ360. All rights reserved.